What information do we collect?
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your IP address, name, address, delivery address, email address and telephone number.
How will we use your information? And our lawful bases
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and/or information concerning your activities whilst visiting the website, we may do so if we are obliged by law.
How long will we keep your information?
We will keep your information in line with the timescales set out below:
Contact details (for products / services):
6 years after the contract has been satisfied
Contact details (to deal with an enquiry only):
6 months after we have finished dealing with your enquiry
Disclosure of your information to service providers
We will not disclose any of your information to any third parties.
Security of information
We take the security of your personal information seriously. We have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them. Please note that we cannot guarantee any data transmission over the internet is completely secure.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. If and when we have update this policy, we will place an alert on our website so that you can see what has changed.
You have the following rights in relation to data protection:
- The right to access your personal information
- The right to have your information updated
- The right (in certain circumstances) to have your information deleted
- The right to object to or restrict processing of your information
- The right to data portability
- The right to withdraw your consent at any time
- The right to complain to the Information Commissioner’s Office
If you would like to exercise any of your rights with us then please contact us using the contact details set out below.
How to contact us
Telephone: 01387 255916
Mail: Garroch Business Park, Dumfries, Dg2 8PN